Frequently Asked Questions
We recommend you to read these helpful FAQs before sending us a message
Shipping stars the same day for orders placed Monday through Friday by 11:00 p.m EST. Orders placed on Weekends or Holiday, shipping starts the next business day.
Once you have placed your order you will receive a text message to confirm your order details and answer any questions you may have.
We will then provide the tracking information via text as soon as your order has been shipped.
Lastly, you can expect a follow-up text to make sure we have met your expectations.
Yes, we provide up to 3 samples but you need to pay shipping cost. Coupon Code FREE SAMPLE
We offer 100 % money back guarantee, no questions asked.We want you to purchase our liquid incense knowing you will be fully satisfied.
If you believe that you are missing products from your order, please contact us immediately. Any reshipments of products will be processed using the same shipping method as the original order.
Claims must be made within 72 hours of delivery of package
If the product is out of stock, k2incenseonlineheadshop.com will notify you within 24 hours of processing your purchase. In the case of an out-of-stock product, your account will be refunded the purchase price of the product as well as the shipping costs associated with the out-of-stock product. In many cases, we have “like products,” which are very similar products, but don’t worry we will let you know of these options.
If you feel that you should have received your order by now, wait one more day! UPS reserves themselves up until the end of the day to deliver your order. If you did not receive an e-mail a day or two after you placed your order, please e-mail us
The speed of the delivery depends on how the order was shipped and the destination to where it was shipped. k2incenseonlineheadshop.com processes most orders within 2-8 business hours of confirmation of order. If you have selected a Ground/Standard/ Shipping method, your delivery is 3 business days once it has been picked up by the carrier.
Also, keep in mind that your tracking number may not show movement within the system until later at night when the delivery carrier scans at their sorting facility.
We only use your number if we need to contact you regarding your order (i.e. If we’re out of stock, or would like to suggest another product, etc).
Yes, the k2incenseonlineheadshop.com store is secure and all information is stored remotely on our secure servers. The site utilizes security monitoring and 128-bit encryption of all critical data. Only encrypted credit card information is saved (no credit card numbers or other sensitive data).